CityPlace Tours

Friendly staff and we enjoyed the complementary kayaking.

I recently stayed here, and it was disgusting, to say the least. There were roaches in the sink and crawling around the room, as well as what appeared to be bed bugs in the mattress. I had to change rooms not once, but twice because of how dirty each room was. I encountered unmade beds, cigarettes left on the couch and floor, and numerous other cleanliness issues that made the rooms unacceptable. The customer service also left a lot to be desired. When I first checked in, the front desk employee was very rude and unpleasant. As I continued to report the issues with the rooms, her attitude only got worse. After the second room was also dirty, I called the front desk and respectfully requested a refund. I explained that I wasn’t blaming her personally—I simply wasn’t comfortable staying there with my children given the condition of the rooms. Despite that, she remained uncooperative, continued to have an attitude, and made several unpleasant comments. On the other hand, the manager was very professional and understanding. He immediately processed my refund and completely understood my concerns, which I truly appreciated. Unfortunately, because of the cleanliness issues and poor customer service, I would never stay here again and would not recommend it to anyone.

The AC was working. When we checked in we were told that it was just the “lobby”. We later learned that the person at the desk was told to lie and they knew it was a problem throughout most of the hotel. We had reserved/requested an upgraded room and even though the hotel was almost empty we were not given that room. We had a oceanfront view room however we had to keep the drapes closed to try to keep as much heat out as possible. There were very few lights in the room, so we were stuck in a hot dark room. It was miserable. There was supposed to be valet parking however we only saw a valet once. I would NOT recommend this hotel! We tried to move to the hotel next door (Four Seasons) however it was full due to the World Cup team from Portugal staying there. Although the Tideline has undergone a remodeling recently it is not a high quality hotel. There is a saying about putting lipstick on a pig….Don’t fall for the pictures. DO NOT stay at the Tideline.