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"Good staff great room"

"Great room , excellent location , staff really helpful "

"Room was very small with creaky floors and very noisy overall. Elm balcony room has a shared balcony which wasn’t specified so I had people talking and hanging outside my room and could see inside my room. This is expensive hotel and I would have expected better rooms but given it’s and old building I guess that’s too be expected. Overpriced for what it is. Staff and service were excellent so that was positive. "

"Parking was good, the room was good. Would have been nice if there was some cutlery at least and maybe a microwave? Spa was nice but one of the water jets points a different direction leading to it spraying the wall if you move the wrong way. There was a function on saterday the 28th which was a shame since we wanted to play pool and weren't disturbing any of the guests yet we were kicked out mid game which was a shame since that was our only chance to play there were also no signs saying that we couldn't enter so we just did thinking nothing of it. And then the saterday night it was very loud due to the music from the function leading to us not getting very much sleep at all. And then having to wake up early to pack up everything before 10am the next morning. "

"Very nice and cosy place"

"Good place "

"Very comfortable motor inn. I found it quiet even though the address is a main road. "

"Needed a place for me and a group of friends to stay for the weekend. Our room was clean. The staff were friendly and helpful."

"We had a 7 day stay we came for our daughter's Wedding - check in was easy, reception staff were lovely and helpful but when it came to our room it didn't take long before we were started to wonder as to when it was last cleaned?? everywhere we looked in our room it was covered in dust - skirting boards, top of fridge every piece of artwork, top of our bed, all around the toilet, we had cobwebs above our curtains, and the dryer filter was full. Our air conditioners weren't cooling the room properly we got told just to turn them down but on further inspection aircon filters were blocked full of dust. I spoke to the 2IC on Sun re: our concerns about our room (except for the aircons this we learnt at a later stage) We were given 2 options 1. They would do a thorough clean of the room the next day or 2. we could leave and go somewhere else; we told them that we would talk about it and let them know our decision the next morning. Our decision was to stay and for them to thoroughly clean the room. We left early the next morning off to do wedding shopping on our return the room had been made up but none of our room concerns had been done. I guess l had insulted them asking for a duster? no duster just both Managers. The manager seemed upset with us and made us feel bad for our complaint l explained our house isn't this unclean. And it wasn't just our room, the passageway just as dirty got told my room is my only concern. We left a day earlier with nothing from them,"