“I liked the room set up, size. Bed was comfortable, plenty of towels and they were soft. My only complaint was that the room had a foul smell of food. We were in a rush so we were unable to request another room (arrived in time just to leave to attend a concert) and we got back late. I made the front staff aware at checkout as an fyi. They offered to “spray it” but I was checking out. Disappointed in the lack of customer satisfaction level. I expected some level of outreach, offer to help a……
“I liked the room set up, size. Bed was comfortable, plenty of towels and they were soft. My only complaint was that the room had a foul smell of food. We were in a rush so we were unable to request another room (arrived in time just to leave to attend a concert) and we got back late. I made the front staff aware at checkout as an fyi. They offered to “spray it” but I was checking out. Disappointed in the lack of customer satisfaction level. I expected some level of outreach, offer to help a……
Denise