2/5 Poor
Robin
Traveled with family and small children
Nov 29, 2022
Disliked: Cleanliness, amenities, property conditions & facilities
When it was a Residence Inn and Hawthorne in the beginning, I stayed here all the time. This time I rented two rooms, one for my daughter's family and one for me. My room only had two towels and a washcloth, and no dishes which is odd for an extended stay room. My daughter's room was a two bedroom, and was in poor condition. They had to clean all the surfaces since they were dirty and sticky, they had no dishes and had zero towels in the room. Went to ask front desk for towels and said I had to wait for housekeeping to come in (wrong answer, you go to the back right away and get them, so recommend fixing that unsatisfactory condition, no excuses). They had a one year old and at bottom of steps the side bottom panel was completely gone, and the baby was able to pull wrappers, debris, and dirt out. Rooms are starting to become in poor physical shape, and the popcorn ceiling next to all the vents were black. Breakfast on Friday after Thanksgiving they ran out of eggs, and waited 15 minutes but none came out, so took family out for breakfast instead. I've been a long time customer since I grew up near there and stay there when visiting family, but sadly this visit will be my last.