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“Was clean but poor communication ”

“We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...

“Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!”

“Main front door doesn't shut, there was a bed missing. And the only parking space was taken up by a van that looked like it had been there for years”

“The check in instructions were a little confusing. Also the apartment is not that great given the price and the area. You could get a better room at the premier hotel”

“Booked a 2 bedroom apartment and when advised of address, on the morning of the booking, it stated it was a one bedroom apartment. Contacted host as it was an Expedia partner booking via VRBO but seemed to only be able to contact through mobile no. Who did makeup a sofa bed. Apartment was great, it was very modern had a parking space, just a shame that it wasn't what was booked originally. Expedia support confirmed I had booked the 2 bedroom apartment”

“This property is located in clean and safe neighborhood Host is very responsive Apartment is brand new and very clean I would highly recommend to all the families”