Posted Oct 19, 2016 on Hotels
We weren't very happy getting woke up by a false fire alarm @ 3:00 a.m or so, and it took over an hour to reset. We stood out in the cold morning for about 10 minutes, waiting for the police and fire trucks,and when they didn't arrive, we went to the main lobby and the lady told us, it was a false alarm. No announcement was made and we weren't even offered a slight discount. I guess that's what happens when you wait until the last minute to book a room. would rather have checked the place out because pictures can be deceiving. (someone helped me book the room)
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you very much for your recent stay. We apologize profusely regarding the fire alarm that was unfortunately set off by a guest. I hope that our recent conversation and compensation for your stay meets your expectations. We look forward to seeing you on your next visit. Thank you again for your time and feedback.