"My family's 3 night stay at Royal Palace hotel was just about perfect. We had two rooms -- one for my wife and me and the other for our two adult daughters. The hotel provided a complimentary upgrade for our girls so they could be on the same floor as us --- very nice! Our Royal suite was extremely ..."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"This is my 2nd night at this hotel after a trip to the NorthWest of Vietnam. I was upgraded to a nice room with a large balcony. Large bed, firm mattress, small fridge, clean, nice, and well designed bathroom, good WiFi, tv (I can't use it to watch YouTube though), elevator free storage of luggage ..."

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid ..."

"I liked the check in and the complimentary drinks they offered"

"Friendly staff and great accessibility of the hotel."