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Mountain Inn & Suites is a nice little hotel in Erwin TN. The same Erwin TN that just got wiped out from hurricane Helene flooding. Hotels.com refuse to give me a refund even though they have received photos of the entire hotel in shambles with nothing but piles of debris all around it. They are not and were not open. I could not call the hotel and reschedule. But Hotels.com says they cannot refund me even though the hotel was closed and halfway underwater. Hotels.com is a complete scam. I would...

The hotel was fabulous Would definitely stay again

Clean, neat, comfortable, and staff were friendly. A great change from a chain hotel.

I chose this hotel while interviewing at ETSU and was not disappointed. The staff was friendly and welcoming, the room clean, and the hotel quiet. We chose a room with a jacuzzi tub and it was a great way to relax after a long and exhausting day. The hotel is located close to many great restaurants and stores, so there are plenty of options to explore. The pillows were a little uncomfortable and I would recommend bringing your own, but otherwise a great stay!

I have stayed here many times and the staff is always excellent. The room is great for the price! Never had an issue!

Everything was what we expected.

Overall a clean hotel. Considerable road noise. A good value for the rate.

Convenience and cleanliness

I want to say that the person at the desk when we arrived was exceptionally helpful and went out of her way to help us. The other desk people were also very helpful, with written directions to where we wanted to go, as it was out first time in Tennessee.

Nice clean room and property.

Very peaceful and relaxing property. I love the view from the loft. You can watch the sun rise straight from your bed. There is a very neat mediation point just steps from the cabin. Great for prayer and a quiet moment with God. The view of the river is gorgeous too and can be seen from loft and back porch area which has two rocking chairs and an area to make a fire.

Our stay for 2 nights was heaven. The beds were like sleeping on a marshmallow. Just the right softness and I had no problem sleeping that night. We found everything so clean and inviting. It was a little outdated. The couch was low and so was the chair. I am handicapped and I had to be helped off the couch. It was uncomfortable also. The bathroom needs some sort of heavy glass. Running to the kitchen for a glass is dumb. I had a handful of medication and needed a glass. To the kitchen for a...

wonderful Inn, great staff and dinningroom. great location for shopping and cafe's