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"If I could give zero stars I would. We chose this hotel based on a previous great experience a few years back and clearly things have changed. This hotel is in desperate need of basic upgrades like hot water, clean rooms, mold removal, elevators & ice machines that actually work & room doors that close, etc. The front desk staff is super rude & completely uninterested in making guests feel welcome. For the price there are lots of good options in the area. Stay away! "

"The rooms were lovely but the beds were high off the ground which made it difficult for my parents to rest. They are in their 80s and have limited mobility."

"Breakfast menu was diverse and high quality "

"Rooms are clean and well kept but hotel totally looks pretty old including rooms doors. Staff are very nice. Outdoors looks clean. Breakfast is decent . Shuttle service is good and on time. "

"Alexa didnt work, tv was broken, phones broken, ice machine broken, no way to contact staff and no signs to tell you where anything is! The location is great but , for everything else you are on your own! "

"Bed bugs"

"Everything was good. Only issue was that the ice machine was out of order on the 19th floor. However, a staff member ran downstairs to fill my cup for me."

"My complimentary breakfast cost me $75.00. Not expected"

"Great"