Valladolid Aquatic Park Tours

This is the 5th time we stay in this hotel in a period of 10 years. We have seen the renovations that have been made to the rooms and they are really nice. The location is the best!! Our family loves staying here, so close to everything! The staff is very helpful and friendly!

It is a beautiful hotel but it could be better. Carpets are very old and dirty. I got the room 90 minutes after official check in. At least they gave me an extra hour to check out. Ordered 2 margaritas by the pool and they charged me with the most expensive tequila. I talked to a male manager about it, but he did nothing. At the check out, I taked to a female manager who was able to help me and gave me a discount. The food and the service was great, but I felt ripped off and ingored by the male manager. It was very disappointing, not staying in this hotel again.