Vendor’s Arcade Tours

The staff were all very friendly and extremely helpful. The food served at the Torquoise Restaurant was very well prepared and tasted amazing. Rooms were very spacious with beautifully decor and amazing balcony space. Some feedback would be that the pool is seawater and the walls are very rough. Given that it’s targeted as a family resort, a chlorine-based pool with smooth mosaic tiles will be better suited for children. For the rooms, cooking and dining hardware could be more well-equipped.

Our stay at Royalton Saint Lucia was disappointing. The waitstaff, bartenders, and spa staff were lovely, and Taya, Josann, Kareen, and Tracy deserve special recognition. The spa staff thoughtfully acknowledged my birthday. Unfortunately, management and guest services were often rude, dismissive, and unhelpful. We were promised a move to a king room at 10:30 the next morning. At noon, it still wasn’t ready, and my follow-up was met with attitude. We were instructed to vacate our original room at noon and told the replacement would be ready by 3 p.m. It wasn’t ready until 8 p.m., with little explanation or communication. Taya ultimately helped resolve the situation. We would have understood limited availability if staff had been honest upfront. We then had to kill a cockroach in the replacement room. Basic requests, including a missing TV remote, were frustrating to address, yet calls and messages selling excursions, bottles, and extras were relentless. The food was disappointing, cocktails tasted watered down, and the included wine was unpleasant. A better bottle cost an additional $50–$60 or more. Some wonderful staff members tried to make our stay enjoyable, but the poor management, communication, and overall quality mean we would not return.