Via Mala Pedestrian Bridge Tours

I didn't like to check-in experience. It was very inconvenient. Instructions to get in the building was not clear. Didn't know you had to enter a gate code to enter inside the building. That combined with late arrival (10 pm local) made the experience bad.

The location is excellent—very well situated and convenient. The staff were truly wonderful—friendly, welcoming, and always ready to help, which made our stay pleasant. However, we did notice a few areas where the hotel fell short of expectations, especially given its advertised 4-star rating. • Entertainment: There’s an Xbox in the room, but it isn’t connected to the internet. Reception informed us they couldn’t provide connectivity, so guests would need to bring their own internet if they wish to use it. • Amenities: Basic toiletries like body lotion aren’t provided as standard—you have to request them at the front desk. • Plumbing Issues: Both the bathtub and sink drains were quite slow, causing water to accumulate during showers and while washing up. • Towel Heater: Though present in the room, it wasn’t functional, we were told that towel dryer only works on the wintertime. • Bedding Comfort: The bed sheets (which were actually mattress covers rather than fitted sheets) kept slipping at night, making it uncomfortable to sleep. The AC was not working in our room for 2 days, it build a sheet of ice and started dripping water on the floor. The warm and attentive service from the staff was a highlight. That said, based on our experience, we feel the hotel doesn’t quite meet the standards of a 4-star property. With a few improvements—particularly in maintenance and amenities—it could certainly live up to its rating

loved the design of the hotel, the rooms were clean, and they had all the necessities. The staff was very polite. However, the room had no elevator or ramp to get the suitcases to the 3rd floor, so we had to carry them up the stairs from the second to the third floor. The room was extremely hot, and it had a very small fan that barely worked. There was nowhere (except the bar) to get cold water to drink. No mini bar, and the drink machine had no water, and was actually empty. Some ice machine, or cold water, would have been nice, considering the weather was very hot.