Villa Medicea di Lilliano - Malenchini Tours

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

Great terrance to see the city. Due to short staff unable to get dinner

the place was very clean but NOISY. people carrying on outside til 2 am every night. i dont like that they demand the city tax in cash and the receipt is something you could print out in word. it seems sketchy. room is ok sized but not functional as it should be. the location is very good relative to attractions and restaurants.