The staff were really helpful when things didn't go to plan and I had reserved a room that wasn't pet-friendly. Despite me being stressed and not okay, they were able to sort things out. They were also great when my scatter brained self left my card/ID at the front desk. Unfortunately, though, my room and the hallways smelled heavily of cigarettes, despite smoking not being allowed. Climate control in the room was difficult and the air felt both very damp and nothing ever dried in it. Housekeeping did not come to my room while I was out during the day, but this may have been because I was only a 2 day stay and this was not a problem for me.