2/10 Terrible
Lesley
Jun 12, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Negligent - property needs periodically to be checked and thoroughly cleaned.
Carpet in hallway/stairs stained and not hoovered. Hallway carpet loose & bunched up in the middle (could cause accidents).
'Self-cleaning' kitchen not checked/cleaned for ages. The waffle/pancake maker was covered in dust & grease. I went out for breakfast in the end.
Bedroom: Carpet in same condition, kept stepping on hard bits on floor.. Cups for coffee/tea making cracked each time hot water from the kettle was poured in. Contact via Whatsapp apologised and suggested to take a cup from the kitchen (I was going to do that anyway). After the 2nd cup cracked, I bought a mug to use. Why weren't these cups checked beforehand? Bed sheet stained at the foot end of the bed nearest the door (found on the final day, thank goodness I did not sleep this end). Very disappointed & angry.
Lesley
Stayed 4 nights in Jun 2024