“Pls don’t pick this hotel if u expect u can have hotel normal service. They are digital hotel with no reception, no housekeeping from 1pm to other day morning.
U they don’t expect u need a glass, or a fork and they won’t provide them in the room.
To their suggestion, as a digital hotel, I think u should let your customer get those they need in a digital way, say self service counter for necessary.
I didn’t get the digital key email before my check in. Lucky that I arrived a bit early before……
“Fijne schone kamer. Heel gezellig ingericht. Gastvrije ontvangst en het ontbijt was goed verzorgd en werd aan tafel geserveerd. De smulpot is een prachtig boetiekhotel met restaurant en een gezellig terras. De locatie is top!”