拉珀斯韦尔 - 赫尔登木桥

This was a disastrous stay. Despite the premium prices this hotel charges, their maintenance is diabolical. I had to call various staff 4 times before they fixed the portable air conditioner in my room. This ranged from not informing us that the aircon would stop working if it filled up with water to the outlet pipe repeatedly falling out of the window vent. On the fourth complaint, the front office assured me it would be sorted out while I was out for the day. We got back to our hotel at around 1.30pm and NOTHING HAD BEEN DONE. When I went down to the front desk the Receptionist looked at me as if this was the first time I was reporting this. She had no explanation as to why the issue had not been sorted out. I asked to see the General Manger. I got various muted responses as to why I couldn’t see him, from him leaving for holiday that day to not knowing when he would be back. What General Manger takes a holiday during peak season? Eventually the Front Office Manager intervened and got the situation sorted. What an awful experience. The only excellent staff were the breakfast staff. They were fantastic!!

令人驚艷的自助早餐色彩繽紛且種類繁多，難得的是不僅好看又好吃。員工溫馨友善盡職、客房更衣室設計寬敞大方，梳妝台有座椅有燈光，湖景陽台賞心悅目，Spa有室內男女分開的安排，設備乾淨新穎無懈可擊，是五星中的頂級五星！