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"Lovely hotel with excellent staff and service. "

"Room is clean Onsen facilities is well maintained Staff are nice Hotel parking is 1400 yen per day however there is limited space"

"The staff were very attentive and welcoming. They were also quick to assist any guest who looked lost or who looked like they might need help."

"My husband and I stayed at the Richmond hotel for two nights. It’s in a great location, and the rooms were reasonably priced and clean. The staff were really kind, and helped organise luggage forwarding to our next hotel. Our only bugbear was that we could hear other people on the floor - they were pretty loud. It would be great to have had a little more sound proofing. "

"GREAT HOTEL GREAT LOCATION GREAT PEOPLE JUST PERFECT"

"Hotel is clean, comfortable with convenient to access to public transport. The onsen was very nice... a wonderful way to relax at the end of the day. Staff was pleasant."

"Nice hotel, friendly and very helpful staff. Hotel is very close to the beautiful Matsumoto Castle. Further walk to the station (about 15 minutes), and to restaurants, but overall I liked it."

"the room is clean, and it's convenience for transportation."

"Helpful staff and comfortable and clean room."