Our room had a funky smell. Like a deodorizer was trying to cover up an underlying bad smell.
When I went to take a shower, I discovered the shower curtain rod was barely attached to the wall and was hanging downward. Therefore, the shower curtain kept sliding to the middle of the rod. It was difficult to keep water from getting on the floor.
We mentioned this to the front desk. They were apologetic, said there were no open rooms to switch us too, but would see if maintenance could fix it that evening, but it seemed unlikely.
We cleaned up water on the bathroom floor, which we assumed was from the shower situation. But we eventually noticed the water would come back. We suspect it was actually leaking from the toilet somewhere. We mentioned that to the person at the front desk when we checked out the next morning.
Breakfast was running late in the morning. It appeared they were short staffed. Some items never got put out before we had to leave and get on the road. It did seem like staff was doing the best they could under the circumstances.
Staff was friendly and polite, but I wish we'd been offered a refund of some kind due to this experience.
We stayed in several Holiday Inn Express hotels on this family trip. This one was the only disappointing experience. I reached out to them about it once we got home, but I never received a response.
