The Pollux

Photo gallery for The Pollux

Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
3 restaurants, breakfast, lunch, dinner served; Regional cuisine
Combined shower/tub, free toiletries, hair dryer, bathrobes

Overview of The Pollux

Room options

About this area


The Pollux is located in Zermatt City Centre, a neighborhood in Zermatt, and is in a shopping district and near a train station. Zermatt-Matterhorn Ski Paradise and Matterhorn glacier paradise are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn and Gorner Ridge. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.

What's nearby

  • Matterhorn glacier paradise - 4 min walk
  • Matterhorn Museum - 4 min walk
  • Mountaineers Cemetery - 4 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk
  • Zermatt-Furi Gondola - 12 min walk

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 73 min drive


  • Walliserkanne Zermatt - 1 min walk
  • Pizzeria Ristorante Molino Seilerhaus - 1 min walk
  • Hotel Alex - 2 min walk
  • Le Petit Royal - 1 min walk
  • Manud - 1 min walk

About this property

The Pollux

4-star family-friendly hotel located in Zermatt City Centre
A free breakfast buffet, a roundtrip airport shuttle, and a terrace are just a few of the amenities provided at The Pollux. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage.Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature Regional cuisine and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and an arcade/game room.
Other perks include:
  • A porter/bellhop, a front-desk safe, and coffee/tea in the lobby
  • Snow sports gear, multilingual staff, and a TV in the lobby
  • ATM/banking services, luggage storage, and tour/ticket assistance
  • Guest reviews say good things about the helpful staff and location
Room features
All 35 rooms include comforts such as bathrobes, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak well of the comfortable, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 80-cm flat-screen TVs with cable channels
  • Wardrobes/closets, childcare services, and daily housekeeping


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking within 9.3 miles (CHF 15 per day)
  • Roundtrip airport shuttle (surcharge)
  • Free ski shuttle

Food and drink

  • Free buffet breakfast available daily
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli


  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room


  • Garden
  • In the mountains
  • Terrace


  • Sports massages


  • Elevator


  • Fireplace in lobby
  • Smoke-free property

Room amenities


  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding


  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels


  • 80-cm flat-screen TV with digital channels

Food and drink

  • Minibar


  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Similar properties



Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age: 15


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: CHF 15 per day (9.3 mi away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Pollux?

As of Jun 1, 2023, prices found for a 1-night stay for 2 adults at The Pollux on Jun 4, 2023 start from $254.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Pollux?

This hotel doesn't offer parking.

What time is check-in at The Pollux?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Pollux?

Check-out is at 11:00 AM.

Does The Pollux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Pollux located?

Located near the slopes, this Zermatt City Centre hotel is in the mountains and within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Matterhorn glacier paradise, and Zermatt - Furi. Furi - Riffelberg and Furi Ski Area are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.




Rating 10 - Excellent. 96 out of 146 reviews" "
" "10 - Excellent 66%
Rating 8 - Good. 44 out of 146 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 4 out of 146 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 2 out of 146 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 0 out of 146 reviews" "
" "2 - Terrible 0%




Staff & service




Property conditions & facilities




8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The room was super clean and the staff was great. Breakfast was really good with many options. There was a pack of Asians in the hotel next door that we could see and hear from our back deck and they we extremely loud and annoying. Other than that, a great stay.
Stayed 3 nights in May 2023

10/10 Excellent


Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty views and lots of space in room! Staff was very nice. Breakfast buffet was super good. Was very convenient to be so close to train station and a few ski lift areas.
Stayed 5 nights in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Great staff! Had a wonderful time, would recommend this place.
Stayed 3 nights in Feb 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, central location. Easy walk to ski lifts, very friendly staff, great restaurant, room was clean, quiet. Fantastic place to stay in Zermatt.

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
A fantastic option in the heart of Zermatt. Super friendly, 3 restaurants to choose from, and modern, cozy rooms.
Stayed 1 night in Dec 2022

10/10 Excellent


8/10 Good


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, excellent breakfast. My small single room need to climb up ladder to get to bed in loft area. Location is great, Zermatt is beautiful.
Stayed 3 nights in Nov 2022

10/10 Excellent

Manish, Chandler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and walkable to various places, restaurants and railway station. Very clean and staff was super friendly. Bit noisy during the day because of the location on the main street.
Stayed 2 nights in Jun 2022

10/10 Excellent


Stayed 1 night in Jun 2022

General hotel information

Highly Rated Amenities
Property & Room Cleanliness
Star Rating
Nearest Airport
Geneva (GVA-Cointrin Intl.)
Bahnhofstrasse 28, Postfach 182, Zermatt, VS