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The Pollux

Property class: 4

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Located close to Matterhorn Museum and Zermatt-Furi Gondola, The Pollux provides a free breakfast buffet, a terrace, and a garden. Adventurous travelers may like the cycling at this hotel. Treat yourself to a sports massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room, City View

A bedroom with a large bed, wooden headboard, and a stone accent wall.

Double Room, City View

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, Balcony

A modern bedroom with a wooden bed, a desk, and a chair.

Double Room, Balcony

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, City View

A compact bedroom with a bed, a desk, and a TV.

Family Room, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Gallery Single Room

A compact room with a wooden ceiling, a red chair, a desk, and a window.

Gallery Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room, Balcony

A modern bedroom with a large bed, wooden headboard, bedside tables, and a glass table.

Superior Double Room, Balcony

  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Triple Room

A bedroom with a skylight, a bed with white bedding, a wooden headboard, and a stone wall.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

DOUBLE WITH BALCONY

  • Sleeps 4
  • Free WiFi

DOUBLE CITY VIEW KING BED

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi
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About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, The Pollux is in a shopping district and near a train station. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Zermatt-Furi Gondola and Matterhorn Museum are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing. Visit our Zermatt travel guide
Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    5 min walk - 0.3 miles
  • Matterhorn Museum
    3 min walk - 0.2 miles
  • Zermatt Visitor Center
    3 min walk - 0.2 miles
  • Tour Monte Rosa
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    3 min walk
  • Sion (SIR)
    77 min drive

Restaurants

  • McDonald's
    1 min walk
  • Le Petit Royal
    1 min walk
  • Golden India
    2 min walk
  • Ristorante Molino Seilerhaus
    1 min walk
  • Whymper-Stube
    3 min walk

About this property

The Pollux

  • Upscale family-friendly hotel near Zermatt-Furi Gondola
  • Located close to Matterhorn Museum, The Pollux provides a free breakfast buffet, a terrace, and a garden. Adventurous travelers may like the cycling at this hotel. Treat yourself to a sports massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
  • Other perks include:
    • Bike rentals, a roundtrip airport shuttle (surcharge), and ATM/banking services
    • A banquet hall, a TV in the lobby, and luggage storage
    • A front-desk safe, a porter/bellhop, and tour/ticket assistance
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guestrooms at The Pollux include perks such as pillow menus and bathrobes, in addition to amenities like free WiFi and desk chairs.
  • Other conveniences in all rooms include:
    • Bathrooms with shower/tub combinations and hair dryers
    • 80-cm flat-screen TVs with cable channels
    • Wardrobes/closets, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 9 miles (CHF 20 per day)
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is The Pollux pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Pollux?

As of Aug 20, 2026, prices found for a 1-night stay for 2 adults at The Pollux on Aug 24, 2026 start from $314, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Pollux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Pollux?

Check-out is at noon.

Does The Pollux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Pollux located?

This family-friendly Zermatt hotel is located in the mountains, within a 15-minute walk of Matterhorn Museum and Zermatt-Furi Gondola. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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