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"This is actually a review of Kadun Boutique Hotel which is a sister property of Marina Fiesta and Hacienda Encantada Resort. The confusion and chaos surrounding the winter storm Fern resulted in my departure flights being cancelled and rescheduled for two days. I arrived at Marina Fiesta to find that my reservation had been cancelled due to “no show”. The front desk was very understanding but explained that the Marina Fiesta was now sold out. After some deliberation, they offered me accommodation at their sister property Kadun which was a couple blocks away. The offer included the all inclusive option which I had not purchased in my original reservation. All this sounded great so they transferred me to Kadun which was a brand new property having been opened in Dec 2025. The staff was immediately welcoming and were sincerely attentive my entire stay. The facilities are beautifully appointed and maintained religiously. The restaurant, pool bar, and coffee nook serve at a very high quality and embellish everything with a flair. I was dumbfounded with my luck and had no regrets about not staying at the Marina Fiesta. I would rank Kadun among the best hotels in the area."

"Everything was wonderful all the way to the two butlers that took care of us.Yair and Brandon were so amazing on the 12th floor The restaurants were all really incredible also and the service was off the charts! Pools reheated, and the servers out there were so attentive to all our Wants! This is where I’m going to stay from now on, LeBlanc "

"Everything was great "

"Great staff "

"Amazing resort "

"Great"

"Concierge lady excellent(Juliet"

"Everything was great! "

"Almost everything was perfect. Our room was really nice, the staff friendly and very helpful, food was incredible. The only 2 items that weren't to our liking were the bed and Destination Services. Our room had 2 standard sized beds pushed together instead of the king sized bed we thought we had requested. What 5 star resort does that? One of us was forced to sleep on the seam where the 2 mattresses came together.This was unacceptable and very uncomfortable like staying at a 1 star motel. One of our cell phones fell between the mattresses and was nearly lost until we pulled the beds apart and it fell to the floor.The bus to the airport for our return trip home was over half an hour late and the driver forgot to load all the luggage and had to return to the Palace after picking up people at the Santa Fe. We were almost late for our flight. These were the only 2 things that were negative during our trip. "