“We had a 2-night stay. We asked one of the housekeeper outside our room to be sure we got fresh towels. We gave her our room number. She was working three doors downn. We returned around 7PM to find no clean towels and no attention paid to the room. The front desk said they had no housekeeping staff at yhat time and handed us sime clean towels. The hook for the back of yhe bathroom door was missing. The window leaked and water pooled on the sill.”
“The room door was broken and wouldn’t open. The front desk gave me a new room that was filthy. The bathroom was covered in hair and the sheets clearly hadn’t been changed. I again requested a new room, there was food on the floor, large sauce stains in the carpet. Another guest came out to tell us there were bed bugs in her room. Upon inspection myself and 3 others also found bed bugs in our rooms. The woman at the front desk decided to hide in the back rather than address the concerns of the……