Frost Bank Center Tours

Upon arriving I had to go in to Hotels front desk to ask if my reservation included parking. The gentleman at the counter was rude and disrespectful towards me as couple of gentlemen stood in line behind me. He did not want to look at my reservation and stated this is your problem as it looks like you purchased with a third party. He began to state I don’t use 3rd party so I cannot help you. I was shocked and mortified someone in hospitality would talk to someone like that. So I asked for a manager he said it’s your lucky day I am the Manager so I asked his name he stated Alex. I began to tear up asking where we could park he said across the street I asked how much he said I have no idea. Just drive over or walk. I immediately responded to him you should be ashamed of yourself speaking to a woman much less a customer like that. I walked off crying. Your Valet was beyond helpful and apologetic. He recommended I speak with his manager who in turn told me Alex has had many complaints regarding this type of communication. I cannot believe Contessa would put up with this type of behaviour I had booked this reservation because of how amazing your hotel was in 2012 when I frequently stayed there. This is NOT the same. I booked this because my boyfriend and I are getting married and I wanted to spoil him. On top of this incident our toilet didn’t work properly and the tv in living room wasn’t set up correctly. Maintenance had come to fix.