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"Friendly staff, clean room, nice view "

"Staff was friendly and polite, the morning buffet was stunning."

"Comfortable room"

"Excellent weekend get away"

"Stayed 3 nights in an executive room on the 10th floor. It was clean, spacious, and with a good view of the station and the mountains. Will stay again."

"Fantastic location for a quick stay in Nagano "

"Great room"

"This was by far my greatest stay so far in japan. Amazing food, amazing building, amazing onsen! But westerners be wary, you will need to sacrifice some of your typical understanding of amenitys, theres no showers in the rooms, and very little english is spoken in this whole town. That being said i cant rate it less than 5 stars! If you come to this hotel, be prepared to eat (amazing) foods you never thought youd try, and immerse youself in the japanese culture. If you do not want to immerse yourself, this may not be the place for you."

"Clean rooms and great service. Some staff know some English and if they dont they will try their best to help you. Food was excellent! Be sure to get their breakfast and dinner! The onsen was relaxing. "