Amber Museum Tours

The hotel was nice but it lacks a few things. My stay was okay, unfortunately I encountered many set backs. The first one was, for such a big hotel my family and I were placed in the last floor, & the last room. Why, I don’t know the hotel was definitely not full. To top it off the outlets in the room weren’t working which made it a hassle to charge our phones. To make matters worse, the room next to & in front of mine were under repair as well as others down the hall. The shower was quite dangerous & inconvenient, the S-handle is in the most awkward spot, there’s no door or shower curtain or any type of privacy plus no where to grab on in case of an accidental slip. Another issues I had was the room was entered with the do not disturb sign on the door…I did complain & the manager did offer a room change but my trip was very short that packing & moving was going to be a nightmare. The food was okay, dinner was reasonable for the area. The amount of food was average. The breakfast was ok, we tried the D.R. & American breakfast, we also tried the buffet & dinner which were average. Sadly, at the buffet pastries & bread weren’t covered. The breakfast buffet is definitely overpriced. FYI everything has an automatic add on: tip & very high taxes. As far as the staff they were not very friendly, although some were polite and welcoming like Rosaly the hostess & Juan the bell boy. Lastly, the bar staff in the pool area could definitely benefit from better customer service skills.

Got a message that was very. The people in general are amazing

I’ll be honest: when I first arrived, I wasn’t sure this resort was for me. I’ve never stayed at an all‑inclusive before, so I didn’t have anything to compare it to, and the first impression didn’t immediately “wow” me. But once I settled in — and especially once I experienced the VIP level — the trip completely turned around. Even though the weather was mostly cloudy during the day and it rained at night, it stayed warm and we still made the most of everything. In a way, the quieter vibe actually made the whole stay feel more relaxing. The real standout was the VIP treatment. If you’re staying as a VIP (or renting from someone who has VIP access), they truly treat you like royalty. We were upgraded to a beautiful villa with its own private pool, which made a huge difference. Having a golf cart to get around the property was incredibly convenient, and the private chef who came to our villa to make breakfast was one of the highlights of the entire trip. Our concierge checked in with us every day to make sure we had everything we needed, and that level of attention made the stay feel much more personalized. Overall, once I got into the rhythm of the resort and experienced the VIP side of things, I ended up really enjoying the trip. If you’re considering staying here with VIP benefits, the upgraded amenities and service elevate the whole experience.