Absolutely amazing. Beautiful hotel and gardens close to Grasmere centre. Staff were excellent and food was delicious. Views from spa and restaurant were gorgeous. I would recommend without hesitation.
Julie
2024 年 5 月入住 1 晚
10/10 超赞
Lily
2024 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
What a lovely place! The staff were very helpful, and the food was delicious.
Lily
2024 年 4 月入住 3 晚
8/10 还可以
Fiona
与家人出行
2024 年 4 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel, superb location, an absolute treat. Breakfast was plentiful & excellent quality, we received a complimentary room upgrade, made full use of the spa facilities - a godsend after a hard day walking! Lovely peaceful ambience and staff were very attentive.
Fiona
2024 年 4 月入住 2 晚
8/10 还可以
Keith
与配偶出行
2024 年 3 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Before we booked this Hotel I spoke to someone there who assured me my dietary requirements would be catered for, unfortunately this was not the case and I had to make do without breakfast cereal (which was even printed on the menu as being available), and a poor excuse for a cooked breakfast. It was not as if I turned up on the spur of the moment, the hotel had plenty of notice I was arriving. Expected more from a supposedly top end Hotel. Its not that difficult to order in gluten free food in this day and age. Disappointed.
Keith
2024 年 3 月入住 2 晚
6/10 一般
Angela
2024 年 2 月 24 日
Angela
2024 年 2 月入住 2 晚
6/10 一般
Stewart
2024 年 2 月 16 日
满意:清洁度、住宿条件和设施、客房舒适度
We won’t be going back!
On the whole we have to say we were disappointed. We’ve stayed here at least 5 times before (no acknowledgement of this) a “Hi welcome back” would have been nice. Dining:- we chose the “Taster menu” very disappointing and expensive. Breakfast was mediocre not what we expected. It seems everything has been cut back.
The Spa was lovely we were fortunate and had the place to ourselves.
The room was clean, toiletries were not great, balcony had a lovely outlook over the river, the room was far too hot and there was no way of making it cooler.
Disappointed having to pay £10 for parking at the hotel (previously free) and almost £10 was added to our bill for gratuity which we weren’t even asked if that was ok.
Stewart
2024 年 2 月入住 1 晚
4/10 很差
Michael
2024 年 1 月 29 日
满意:清洁度
不满意:员工和服务
Michael
2024 年 1 月入住 2 晚
10/10 超赞
Michael
与配偶出行
2024 年 1 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff quality food and brilliant location
Michael
2024 年 1 月入住 2 晚
6/10 一般
真实旅客
2024 年 1 月 2 日
满意:客房舒适度
Average stay- better offers in area
Booked a week before arriving- was called 5 times the day of booking to put a pre order and payment through for dinner on New Year’s Day. Was not made clear on third party website or owned website that this was the case.
Food was good although some dishes were underwhelming. Service was good.
Spa was ok- heated beds and aromatherapy room did not seem to be fully functioning. We feel it would benefit from better lighting in hot tub and more care.
Hotel room had a leak in the night in two places. We understand that this is an old building and is part of a problem with this.
Previous guests takeaway boxes were left out on balcony decking.
Stay was ok but would not return as looks to be better offering in area.
真实旅客
2024 年 1 月入住 1 晚
10/10 超赞
Adam
与配偶出行
2024 年 1 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful hotel with small but relaxing spa facilities. Staff were incredible throughout.