"I do not recommend this resort. We travel frequently and rarely leave anything negative on a review, but always try ot leave feedback that we would have want to have known:
Good: The location and the beach are amazing. The water is basically a screen saver, it is breathtaking. Shanta and the housekeeping staff were wonderful. The buffet was good with a wide variety, and the staff were usually friendly. The gym is very good, but you have to take a shuttle there as it is at the sister property.
Bad: The staff are hit and miss. The front desk is helpful if asked, but not very friendly. The bartenders and rest of the staff basically act like they do not want to be there, and go through the motions anytime you ask for a drink or food. Least friendly front desk and staff I have ever seen.
Ugly: Fresh Lime, it looked good, was heavily advertised and looked nice,but you will never get in. Two of the three restaurants on site require day(s) in advance reservations to even get a seat. We were there 7 days and never got to eat there. So plan on the buffet or going out to eat and paying for it. The Red Parrot was awful and we couldn't get into Fresh Lime. It was even closed on a random weekday. Getting a pool/beach towel is a HUGE hassle. They come from housekeeping and at a certian time, and you only get a certain number (so don't go to the pool and the beach the same day). Never seen anthing like it. Was told that's the "procudure" and basically to live with it."
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