Bansko Chalets

"The position of the hotel is perfect, with a view onto the ski road, and one minute from the ski lift. We stayed at the end of the season, so they were winding down. The hotel is tired and needs a refurb, but as a base to ski from it is fine. "

"Old furniture and not really good mattress but very clean. Decent breakfast, kind staff, but not always helpful and sometimes wait too long to respond. The view is great. "

"Amazing hotel and very clean "

"Lovely Hotel, with a great first impression. Morden looking and equipped. The Reception and Restaurant staff were very friendly and helpful. Housekeeping team, were great by always maintaining the room clean. The food was nice with great selection. I would recommend and would definitely stay there again"

"friendly and helpful staff, good location "

"Great location, close to gondola station, bars restaurants, supermarkets etc but nice quiet area and no disturbance."

"Nice hotel and clean. Quite a bit out of the main town so if you dont have a car its a long walk there / back. Rooms were very loud, could hear people talking all night and hear doors banginfg etc. Also our room on the second floor had a constant whirring noise like from a large pipe or boiler or something. MAde it hard to sleep , that and the uncomfy beds & pillows"

"Only two member of staff were kind and courteous: Chris at reception and the young woman at the spa. Everyone else was borderline hostile. The rooms are run-down and unsafe, nothing is supplied for using the kitchenette and there is absolutely nothing complimentary, not even a tea bag. The sauna, swimming pool and gym are ok, Breakfast is also not too bad. Hotel etiquette should be enforced, such as not shouting in corridors and not smoking in rooms, which appear to be tolerated. Location is good."

"The room was big enough for 3 people and very clean and had everything we needed for our stay. And the location was excellent, in walking distance of great restaurants and the gondola. The staff were wonderful, so friendly and helpful."