“I want to start my review by saying the staff were mostly helpful and kind. I did also receive a full refund for my stay. However it should not have come to this.
The overall cleanliness of the room”
“The room was clean but overall hotel needs lots of TLC. Only seen one member of staff. He was receptionist, bartender and possibly waiting on breakfast tables, so he was kept going.
For what we paid for overnight stay, we have no complaints. Main thing was the room and en suite were clean. If you want 5 star you need to be prepared to pay a lot more than this hotel charges. Overall it did the job.”
“It was a beautiful room only drawback was 3rd floor being 82 &84 not as easy I think there were only a couple of rooms up there but worth it for such a lovely room. It was easy to park in street but would of preferred private car park but it was a nice quiet area, we didn’t use the bar but it looked nice if we’d been there longer I would of gone and sat in there, staff helped take our bags up to our room very helpful. 👍”
“Very comfortable and spacious room and nice to see the addition of a coffee table, but difficult to find a socket for the kettle which was under the TV on a low shelf. (a really daft place to boil a kettle). It needs a little golden tea trolley to get to a socket on the other side of the room. The internet TV kept freezing, looks like a poor wifi signal.
We didn't expect too much from the food, which was bland and forgettable and the buffet breakfast was not much better.”
“Difficult to park here, also a great pity that the owners who take people hard warned money don’t want to meet & greet their guests. The basics in guest care missing here. ”
“Expedia does not tell you they don’t answer phone calls from foreign numbers & they have no front desk/ staff on site so only way to communicate is thru Expedia. I couldn’t get continental breakfast because Expedia blocks emails & they couldn’t send me payment link. No food or beverage available on site or within walking distance. Food delivery was lame, cash only & no utensils. Decent shower, bed & wifi”
“Stunning location overseeing the Bay. The building is superb but badly in need of a full renovation especially the upstairs hallways. The carpets are threadbare & the walls seriously need replastering notwithstanding this the staff were very attentive & efficient. The food was excellent and the place was very clean. All of the above shouldn’t stop you enjoying staying in a stunning victorian hotel. I am sure the owners will eventually get the decor sorted out.”