9.4/10 Exceptional! (1,019 reviews)
Rooms
Pros: Spacious, spotless two-bedroom suite; comfortable beds; high-quality toiletries.
Cons: Bathroom outlets didn't work. Blackout shades let in so much light that our room was bright by 6:15 a.m.
Amenities & Dining
Pros: Excellent mashed potatoes, good kids' menu and wine selection. Fun game room with pool, ping pong, and shuffleboard.
Cons: Starbucks kiosk had limited menu and doesn't accept the Starbucks app. Overcooked steak and burgers.
Service & Operations
Pros: Early arrivals can store luggage and use the pool, sauna, and gym.
Cons: Pool service was nonexistent. After five unanswered calls to Guest Services, the bar, and the restaurant, I gave up trying to order food and drinks. No pool towels, either. Check-in exceeded 30 minutes because only one front desk employee was handling reception. I watched one guest wait in line twice just to get his room key after being told to return at 4:00, while another couldn't find a luggage trolley. The issue wasn't the employee—it was a hotel that wasn't staffed to provide the polished, welcoming service guests expect.
Overall
Beautiful property with a lovely suite, but the operations still feel like a soft opening. Guests choose four-star resorts for gracious, attentive service and an effortless experience. Black Rock isn't there yet.
Reviewed on Jul 7, 2026
