Carnegie Arts Center Tours

When I walked down the hall to my room and saw the worn carpets and dirty elevator (finger prints and dirt all around the bottom of the elevator) I had a feeling I made a mistake booking here. The initial room I was given smelled badly of mold and old carpet. The couch was so dirty and stained it looked like it came from a seedy motel out of a movie. It was disgusting. I called down to have my room changed and the front desk said they had to have a manager do that. I had to call them twice to make it happen. The second room was much nicer but still dated. It at least did not smell and didn't have stains on the furniture. It makes me wonder whether they decided that I would be fine 1 star room, or their management is so inept to not know which rooms should be taken out of rotation and fixed. It took me a full 24 hours to get over the horror, and I was going to be there for only three days. The incredible views from my second room really helped and the spa quality soaps, shampoos and lotion were also soothing. The bathrooms are really nice. The courts and club were definitely well maintained. There are few staff people there to help and the hallways were a little dingy and creepy. In kindness, I would guess that the hotel (it's no longer a resort) is going through a rough patch. My recommendation for them is to start with doing a better job with the overall cleanliness of the hotel. They should see it from a customer's point of view rather than a check list.

Very new looking hotel. Beautiful rooms and grounds. Super clean! I loved that they use text messaging to communicate with guests. Our TV wasn’t working so I texted the front desk. We went to dinner and when we returned the TV was fixed! They were awesome!