“It appeared to me that the people at the front desk did not completely know their jobs. When I arrived tired and road weary the clerk told me to park in the pay parking lot. He said that the lot attendants would know that if I stayed one night that parking would be free. However when I got there I was told that I had to pay for the night which was approximately thirty American dollars after the conversion. I also asked the front desk for a courtesy wake up call at 0345 which I never received.……
“We love this hotel so much. We wanted to stay longer. The staff is friendly and very helpful. Our room was lovely and the bed was comfortable. We really enjoyed the spa. The sauna, indoor pool and hot tubs were fabulous. They are beautifully designed in a modern way that stays in harmony with the old world feeling of the hotel. The restaurant is absolutely delicious. We live in New Orleans, LA : a city known for its good food, so when we travel the food bar is set high. My husband is gluten free……