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"Staff were very helpful, I was able to check into my room 2h early and check our 2h late (late checkout fee). Room was large, cold (as I like it) with plenty of plugs including USB on the sockets. Breakfast was good. The best was comfortable."

"Excellent sleep!"

"Abbie in reception deserves a special mention. Thanks for helping 3 very tired traveler’s and making the effort to make sure we were able to settle in. It’s the little personal touches that make a huge difference. We will see you again soon."

"Everything was very good "

"Beautiful hotel, central for shops restaurants and bars Breakfast was gorgeous Room was lovely Will go back for sure! "

"We thoughly enjoyed our stay at Lumley castle "

"couldnt use hot tub no time... Room lovely and clean. Warm.. Bar - well presented and comfortable"

"I absolutely loved staying in this hotel. The location on the quay side is beautiful. I was fortunate to have a river view. I had never been to Newcastle before but finding the hotel and parking was so easy. I loved that the car park had spaces for the hotel and it is so close to the hotel and such good value for money too. The hotel decor is beautiful and I was very impressed. The staff were extremely welcoming on arrival. The room was perfect, it was a good size, had all the amenities you needed and it was very clean. The only criticism would be the pillows bring a little soft for my liking but that’s personal preference. The bathroom and shower were perfect. Dining and breakfast at the hotel was excellent, a great choice on the menu and the food didn’t disappoint. I stayed half board and thought it was excellent value for money. The breakfast was fantastic with self- serve and hot food menu options. All in all my stay at Malmaison was excellent and I would highly recommend this hotel. I’m definitely going to rebook for another stay. "

"Good size room, quiet, clean, friendly staff"