“I am writing to express my strong disappointment with my recent stay. When I reserved this cottage, it was not made clear that it was a basement unit. Despite being told there was a lake view, that was not the case, which ruined my trip. Furthermore, the cleanliness was unacceptable; the pillowcases, bedsheets, and towels were dirty and had a strong oily smell. I request that you ensure future guests are not placed in this unit without full disclosure.”