7.8/10 Good! (1,525 reviews)
We booked the evening that Heathrow canceled all the flights. We were thrilled to get a room. After an arduous trip we got to the hotel and the manager stated that even though I had a confirmation there were no rooms available. There were at least 50 other people in the lobby. He did say that we were allowed to sit in the lobby at no cost. It was an extraordinary circumstance, so at least we were in out of the weather. One item of note was that the only restroom was downstairs and was not maintained so the toilets were plugged and the water in the sink was off. It may have been on a timer as my daughter said the water was on in the morning. The staff was overwhelmed but a valet went out of his way to help us move our luggage to where we cold access it, and again in the morning when we headed back to the airport.
Reviewed on Sep 10, 2026
