9.2/10 Wonderful! (1,055 reviews)
Room was clean, staff was helpful and friendly. However need more staff in bar area. One night the service was terrible. Nobody checked on our table to see if we needed drinks or a menu and when we ordered it took over 30 minutes to get the drink or food. Other guests were complaining also. Really enjoyed the Black Bear shuttle though. It was always readily available to take us where we needed to go and/or pick us up. I want to give three shouts to Jeremy. He was very hospitable the first night we were there and therefore we would seek him out when we were in the lobby. He was entertaining and helpful every time. Overall enjoyed our stay tremendously.
Reviewed on Dec 4, 2025