“The property and amenities are excellent, but unfortunately, the level of service did not match the quality of the facility. We had 2 rooms reserved for 4 adults and 2 children, and when I made the reservation 3 months in advance, I specifically requested two nearby or connecting rooms. I also contacted the hotel again two days before check-in to confirm this request. Check-in time was 3:00 PM, and we arrived around 3:15 PM. We were told that the rooms should be ready within a few minutes, as……
“I used to love that hotel but the service and food quality dropped significantly. The rule for pool usage and allowed swimming suites changed and seemed that people use swimming pools wearing their regular clothes. Instead of fresh squeezes they offer packages juices that taste like plastic. In the whole hotel there was no US outlet adapter, all the room outlets don't work for US electric devices or electronic charges. The quality dropped significantly after management change. I will no longer……