“Booked to stay here. Arrived at 11:30pm and gate was closed, desk closed at 11 and had no messages, no calls, no nothing basically to say what to do. You might say it’s my issue by arriving late and I shouldn’t expect courtesy these days. Nobody answering phones or reaching out to customers they know have booked and paid. So I ended up sitting outside the gate for 15 minutes and had no option other than to drive through the night for the next seven hours. Unimpressed. No idea why the hotel……
“Booked to stay here. Arrived at 11:30pm and gate was closed, desk closed at 11 and had no messages, no calls, no nothing basically to say what to do. You might say it’s my issue by arriving late and I shouldn’t expect courtesy these days. Nobody answering phones or reaching out to customers they know have booked and paid. So I ended up sitting outside the gate for 15 minutes and had no option other than to drive through the night for the next seven hours. Unimpressed. No idea why the hotel……
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