“From the moment we arrived, it felt less like checking into a hotel and more like coming home. The staff here truly operates like family, you can see it in how they interact with one another and, more importantly, how they treat their guests.
What impressed me most was their genuine willingness to help and engage in meaningful conversations. They didn't just check us in; they welcomed us. Every team member we encountered shared that same warmth and approachability that made our stay feel……
“I ordered a room with two queen beds. They seemed to ignore that request and gave me one king bed instead. Also, the AC unit was very noisy and woke me up multiple times.”
“Unfortunately, our stay was disappointing. Our original room had a strong urine odor, dried urine stains on the bathroom floor, and was visibly dirty. The exterior sliding door also wouldn’t latch, which was a safety concern.
Thankfully, the front desk receptionist was incredibly kind and helpful. She documented our concerns and promptly moved us to another room. While the second room was better, it still fell short of expectations.
I truly appreciated the receptionist’s excellent service, but……