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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property
Hotel with a full-service spa, near Kumamoto Castle

Choose dates to view prices

Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Front of property - evening/night
Property entrance
Lobby
Lounge
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers a peaceful stay in central Chuo Ward. Guests can relax in the indoor public bath or use dry cleaning/laundry services. The 24-hour front desk, free in-room WiFi, and luggage storage complement the helpful staff and prime location.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sep 14 - Sep 15
Check availability for tonight Sep 14 - Sep 15

Tomorrow

Sep 15 - Sep 16
Check availability for tomorrow Sep 15 - Sep 16
Available filters for rooms
Showing 20 of 20 rooms

View all photos for Private Spa Suite

Private Spa Suite | 1 bedroom, in-room safe, blackout drapes, soundproofing

Private Spa Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bidet
Shower/tub combination
Hair dryer
  • 495 sq ft
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Twin Room with Sofa Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
Bidet
Shower/tub combination
  • 237 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for King Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

King Room, Non Smoking

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 226 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

1 bedroom, in-room safe, blackout drapes, soundproofing

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Corner Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Corner Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for King Room Single Use, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

King Room Single Use, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 226 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Triple Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Triple Room, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 323 sq ft
  • Sleeps 5
  • 3 Twin Beds

View all photos for Hollywood Twin Room Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Hollywood Twin Room Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Twin (For 3 People Use) Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

1 bedroom, in-room safe, blackout drapes, soundproofing

Corner Twin Room, Non Smoking, (For 3 People Use)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Corner Twin (For 3 People Use) Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Triple Room with Sofa Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 323 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • Sleeps 8
  • 4 Twin Beds

View all photos for Double Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • Sleeps 8
  • 4 Twin Beds

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Business Double Room Single Use, Non Smoking

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bidet
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Twin Beds
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About the neighborhood

Map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803

What's nearby

  • Sakura Machi Kumamoto - 4 min walk - 0.3 miles
  • Kumamoto-jo Hall - 6 min walk - 0.3 miles
  • Kumamoto City Hall - 8 min walk - 0.5 miles
  • Kumamoto Castle - 12 min walk - 0.7 miles
  • Kumamoto Station Tourist Information Center - 2 min drive - 1.4 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 50 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪すき家 - ‬3 min walk
  • ‪つけ麺おんのじ 新市街店 - ‬1 min walk
  • ‪corvus - ‬1 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

Hotel near Kumamoto-jo Hall
Close to Kumamoto Castle, CANDEO HOTELS KUMAMOTO SHINSHIGAI provides amenities like an indoor public bath (no minerals) and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), a 24-hour front desk, and smoke-free premises
  • An elevator, luggage storage, and a vending machine
  • Guest reviews say great things about the helpful staff and location
Room features
All 380 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • 50-inch flat-screen TVs with satellite channels
  • Heating and housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

Is CANDEO HOTELS KUMAMOTO SHINSHIGAI pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

As of Sep 14, 2025, prices found for a 1-night stay for 2 adults at CANDEO HOTELS KUMAMOTO SHINSHIGAI on Sep 23, 2025 start from $77.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Limited spots are available.

What time is check-in at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Check-out is at 11:00 AM.

Where is CANDEO HOTELS KUMAMOTO SHINSHIGAI located?

Located in Chuo Ward, this spa hotel is within a 15-minute walk of Sunroad Shinshigai Shopping Street, Kumamoto-jo Hall, and Kumamoto Castle. Shimotori Shopping Arcade and Sakura Machi Kumamoto are also within 5 minutes. Suidocho Tram Stop is 11 minutes by foot and Fujisakigumae station is 18 minutes.

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CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 621 out of 885 reviews
Rating 8 - Good. 189 out of 885 reviews
Rating 6 - Okay. 45 out of 885 reviews
Rating 4 - Poor. 18 out of 885 reviews
Rating 2 - Terrible. 12 out of 885 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel. Tattoo people can visit the onsen late at night which is a +++++++
Stayed 1 night in Aug 2025

10/10 Excellent

Satomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, and the location was excellent — everything was within walking distance and the parking garage was nearby. The bath was clean, fully equipped with amenities, and we really enjoyed it.
Stayed 1 night in Aug 2025

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having onsite self service laundry and an onsen are pluses!
Stayed 7 nights in Jul 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel with modern facilities and a good breakfast (if you’re going to have breakfast add it to your room in advance or at check in for a better rate). Just on the edge of a major nightlife and shopping area with many restaurants and bars.
Stayed 1 night in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel catering to foreigners . Breakfast just ok. Sauna is nice
Stayed 1 night in May 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern interior design and view from the sky spa. Breakfast was good.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel stay

Rooms are clean, updated ,and comfortable easy to access, it is in city , surrounding many shops
Stayed 1 night in Mar 2025

10/10 Excellent

Ching ting

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and friendly front desk service
Stayed 1 night in Mar 2025

10/10 Excellent

BOJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cost Performance value is excellent. especially the breakfast is full of variety.
Stayed 1 night in May 2025

10/10 Excellent

Man-chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have great experience staying in this Hotel. The room is spacious and well designed for 4 people. Enjoyed the roof top Spa , the breakfast bar also serves quality food 💕with great views. We loved the location to the shopping dinning and to Castles as well. Highly recommend to who want to find a place to stay in Kumamoto.
Stayed 1 night in Apr 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice stay. It had all the basic needs although no coffee. It was conveniently located highly recommended. Note the near by car parks are calculated every 12 hrs, when we parked it was 2400 yen each day.
Stayed 2 nights in May 2025

10/10 Excellent

Hamsa Shijas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. I will go there again
Stayed 1 night in Apr 2025

6/10 Okay

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, and the staff were excellent. Tattooed customers can use the onsen between 24:00 and 02:00 which was great. Room was ok, but paying for a corner room for a view and bring surrounded by buildings in close proximity made having windows pointless. Breakfast area too small and crowded.
Stayed 5 nights in Jul 2025

10/10 Excellent

Chi Iong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

8/10 Good

Melinda Jill

Liked: Amenities, property conditions & facilities
We had the corner room. It was bright, spacious and comfortable. The buffet breakfast had a good selection of food and the Sky Spa was nice. But I would only give it 7/10 for cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Candeo Kumamoto very much. The onsen was amazing. The temperature of the water and the sauna were great. I loved the cold plunge. Staff was helpful and kind. Cleaning staff especially. We slept in the triple and the beds were maybe just a little soft. Size of the room really great for families
Stayed 4 nights in Jun 2025

8/10 Good

SAU CHI CHILLY

Liked: Cleanliness, amenities, property conditions & facilities
Can go shopping, dining very easily as just a street ahead. But do not have enough parking area that we need to find other parking.
Stayed 2 nights in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great location, we could walk or take the tram easily anywhere. We liked the comfortable room and bed. Nice onsen. The breakfast had a good selection. Our only complaint is that the coffee is weak and terrible
Stayed 3 nights in Mar 2025

10/10 Excellent

Okada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段の割に良いホテルです♪

新市街から近くて良いロケーションですね。部屋も清潔で露天風呂もあり最高でした。値段も安くてお値打ちだと、珍しく嫁さんが褒めていましたのでまたよろしくお願いします。ただ立体駐車場の幅が183㎝までで、私の車は入りませんでした。 気さくな駐車場係のおじさんが近隣の安い駐車場を教えてくれたのが良かったです笑
Stayed 1 night in Apr 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with a spa in a great location

Great location, roomy, comfortable bedrooms, clean and lovely staff. The spa area was lovely and open over a long period during the day. The big disappointment was the buffet breakfast. We got there for the last serving and many dishes were gone and/or luke warm in the bain maries.
Stayed 1 night in Mar 2025

10/10 Excellent

Hiroyuki

快適な宿泊でした。

チェックアウト時忘れ物があったのですが、丁寧にご対応いただき大変助かりました。 ダブルルームでしたが大きい机があり、仕事を普通にできるので助かります。また屋上の大浴場は眺めも良く、清掃も行き届いており快適でした。てきれば、脱衣室に体重計を置いていただけると嬉しいです。
Stayed 2 nights in Apr 2025

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can check the washer & dryer status from the tv screens in the room. Spa is open from 3pm to 11am the next day, i.e. overnight
Stayed 1 night in Apr 2025

10/10 Excellent

Kulson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't want to add a review.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness

Questionable cleanliness but good location

Room was spacious and comfortable but cleanliness is spotty. Found a strand of pubic hair in the shower and a dried up contact lens in the room. Mildew on shower curtain and mold on edge of bathtub. Extra bath towels will not be delivered to your room, you need to collect them from reception. Room slippers are not disposable, so are they clean? Near to main shopping street and has a spa.
Stayed 1 night in Apr 2025