Layton Castle Hotels

"I traveled to Vernon for a wedding and opted to pay a little extra money for Mountain Creek rather than staying at the cheaper option that was given through the wedding accommodations. I was really looking forward to a nice sleep, sipping coffee and relaxing the morning after the day. Upon getting to Mountain Creek, the code that was texted to me for entrance to my room was wrong. When I went to the shop (there is no check in desk), I was rudely told that I could have just texted the number back rather than coming down (nowhere in the text did it say to text back for questions). It was very apparent that the staff did not want to interact during check in. They gave me my correct code and five minutes after getting into the room, a maintenance man walked into the room unannounced. In the morning, I woke up and attempted to make coffee. After 3 attempts, it was apparent that the coffee maker was broken. I turned on the TV to sit on the couch and relax and the screen stated antenna error. I texted the number for guest services and the response was "I will tell IT about the TV". There was no apologies or offer of coffee to make up for the broken coffee maker. I am very disappointed in my stay. In reading the print, they charge additional fees for early check in, late check out, and if there's even a hint of pets on the premises, you will be fined. This business seems very money-hungry without provided anything substantial to warrant the higher cost of a resort accommodation. "

"Staff was very helpful and supportive. I stayed there during snow time."

"Clean, comfortable, simple. Nice bed, good teevee, friendly and helpful check-in."

"This hotel is disgusting and it smells. The only good part was the staff- they were very friendly. I would not recommend. "

"If youre looking for a quiet place to stay for and extended period of time I WOULD NOT RECOMMEND THIS PLACE!!! Check in is fine the front desk is helpful and attentive. But if you are in one of the studio or one bedroom prepare to be able to hear the neighbors like they were in the room with you. I dont mean the neighbors are loud, no. I mean when the neighbors speak in a regular indoor voice you can hear every word!! And guess what? They can hear you too, clearly. You can have whole conversations with them because the walls are that thin. You are only separated by a door that is not a security door and there is no insulation or soundproofing at all. We tried to change rooms but they said no villa was available without neighbors. Also, this is not like a hotel at all they dont tell you there are no amenities in the bathroom. So make sure you bring your own handsoap even. And while youre at it being extra towels with you bc they only supply you with exactly the amount of guests. The bed was soo extremely uncomfortable and hard. I had a spring sticking my side all night for the duration of our stay. No cable so bring a fire stick or laptop. Full washer and dryer but bring your own detergent. And extra blankets because its just a few sheets on the bed. And then they try to sell you on a time share. I thought this would've been a great idea but i would've rather stayed in an actual hotel. Again would not recommend and will never stay here again not worth the money i spent 0/10. "

"Pat was very helpful with all instructions and we had a great stay over the weekend! "

"Every thing is good "

"I have nothing negative to add. The room was clean and quiet and bed was comfortable."

"Friendly staff, clean room, hot shower, no issues."