“The meeting rooms are excellent, but having to pay for a room before you use it and will need coffees and or food throughout the day seems unreasonable to me. But room keys would not be handed over until the room was fully paid in advance, and then any refreshments throughout the day had to be paid for individually.
I have been using meeting rooms throughout the 32 counties for over 25 years and have not been met with the attitude at the front desk on arrival.
Disappointing, as the rooms and……
“Stayed in a family room, a good size with standard hotel room facilities. Breakfast offering was very good,
The only downside was navigating swipe key system for hotel lifts, it's not easy or obvious... however, staff on site were very helpful.
Hotel is in a very good location, specifically if you're in a car and navigating to and from places like Kilkenny.”
“No Wi-Fi connection in the rooms. Tried to charge extra on the phone for a second person in a twin room - absurd. Booked it online instead. Great breakfast.”
“We had an excellent stay at the Firecastle rooms and we will definitely return. Very clean room- spotless. I spoke to the lady cleaning the rooms in the morning and she was very helpful and pleasant. The staff in the downstairs restaurant (Harte's) and the delicatessen were all very accommodating. It was a truly excellent place to stay and we are fussy! Thank you. Ps. The Nespresso coffee machine was also amazing.”