Overall the property would have worked out well but the listing was not straightforward. We booked our stay with another couple largely because of the pool, hot tub, and yard for our 4 kiddos (all under 3). When we showed up the pool and hot tub were freezing cold so we read the instructions on how to heat the pool which stated it takes about 45 minutes to heat up but didn't have the code to do so. We then reached out to Vacasa they informed us that there was an additional daily charge for heat and it would take 48 hours to fully heat up plus they need a 24 hour notice. Nothing was ever mentioned about this charge when we booked nor was their an option to pay for it then but we were told it was in the booking confirmation email packet. Turns out there's one sentence in the middle of a like a 3 or 4 page PDF that says it takes up to 24 hours to heat the pool and the host needs 24 hours notice.
In any case we agreed to pay the additional daily charge because it would still give the kids a couple days with warm water even if it took 48 hours instead of the 45 minutes the home instructions say. Upon agreeing to pay Vacasa they called and said they'd need to confirm with their manager about the request so I waited. When they called back I was told our request to heat the pool was denied because we didn't put in the request 72 hours prior to our arrival.
So between the confirmation email packet, the home instructions, Vacasa, VRBO booking, and the manager who got involved, heating the water could take 45 minutes (home instructions), 24 hours (email), or 48 hours (Vacasa) and there's no need to put in a request because there's no mention of it (VRBO), you have to give 24 hours notice (email), you have to request 48 hours prior to your arrival (Vasasa help person)l, or you have to request 72 hours before your arrival (Vacasa manager).
On top of not being able to use the pool or hot tub we were charged for a pool service fee. Needless to say, it was very frustrating and disappointing.