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"It was a large room and we felt safe. We enjoyed the free breakfast and free parking. Room was a little dirty and worn. Shower curtain liner was moldy and looked like the tub needed to be replaced, a large patch in it. Had to call maintenance to come get our furnace working, room was cold and heat wouldn’t work. But they came quickly and fixed the issue right away. "

"Asked for a new comforter as ours had hard spots throughout bc it was so old. We were given two sheets. No extra pillows when we requested and breakfast wasn’t the greatest either. Staff was friendly and pool was nice though "

"Front desk staff was excellent."

"The breakfast menu was fresh and plentiful! Breakfast was very hearty! The parking was ample and safe! The hotel itself needs some updating, however it was clean and priced accordingly. The staff was very helpful with assisting us on places to visit or dining out selections. The staff were very friendly! I enjoyed my stay at Best Western Springfield!"

"Very good hotel"

"I booked a non-smoking room through Hotels.com, but when I arrived, the front desk told me only a smoking room was available. They refused to cancel my reservation, and I was also unable to cancel it through Hotels.com. The front desk staff was rude and unprofessional. I had no choice but to leave and book another hotel. Based on my experience, I would not recommend this hotel. The property also seemed unclean, and there was a noticeable smell of smoke near the front desk."

"The hotel was clean and conveniently located near shops, and the front desk staff were courteous and welcoming."

"Good"

"Front desk personnel were great!"