"The hotel is located on the north side of Banff town, right along the main road (the town basically has one main north–south street), with a bus stop directly in front, which makes it very convenient.
The hotel has two small outdoor hot pools with a beautiful snowy mountain backdrop — a very nice experience. There is also the Good Folk restaurant on the ground floor; it has a great atmosphere, though a bit expensive.
At check-in, the front desk provides free transit passes (valid for 3 days; you can request another one after it expires) and complimentary coffee grounds. Toothbrushes and toothpaste are available upon request.
Our room did not have bathrobes. When we asked the front desk, we were told they were in short supply and none were available, so we had to use bath towels to go to the hot pool. There was no microwave in the room initially, although we noticed an unused microwave placed on the carpet between our room and the neighboring one. Out of curiosity, I asked the front desk, and they immediately arranged to move it into our room (it seems like it might actually be standard equipment, but you need to request it). The hotel does not provide slippers.
The room itself was decent overall. However, the heater/air conditioning unit was quite noisy. It would occasionally turn on during the night for heating, which slightly affected our sleep.
One small tip: do not leave food on the balcony — birds will take it.
Overall, we were quite satisfied with "
