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“I checked into MainStay Suites Columbus Fort Moore (GAC09) on July 21 for a five-night stay while my daughter competed in an event nearby. We chose this hotel because of its convenient location. Unfortunately, our experience was very disappointing. Our room had an unpleasant odor, the air conditioner was off, making the room extremely hot, and the refrigerator was not clean upon arrival. The biggest issue was that our room was never cleaned during our entire stay. On Wednesday, I asked the front……

“very clean”

“Very good”

“Everyone was super nice/helpful and the property was also very nice.”

“Room smelled like mildew. Had to go buy Fabreze. Missing tv remote. Phone didn’t work missing phone line wire . The bedding felt like curtains. Asked for an extra towel, the maid said to give her back the ones we used and she would wash them and bring them back. Bathtub was rusty and wouldn’t drain while I showered. Some lights didn’t work, outlet at the sink didn’t work, so sucked trying to do my hair. Maid walked in while I was undressed. I got a partial refund. They offered me a free night, I……

“Our room was average. There were areas that needed cleaning attention and carpet was at its life expectancy. Breakfast average. Staff was very good.”

“Friendly, accommodating staff. Quiet and cozy setting. The room, lobby, pool, was well maintained and clean. Easy to find, and close to shopping, restaurants, and freeway. I would stay here again and recommend to my family and friends. I cannot think of anything else to say, it was a pleasant experience.”