8.6/10 Excellent! (1,019 reviews)
The staff try, but unfortunately that isn’t enough to overcome the issues with the hotel itself.
Our first room was unacceptable: damp and musty, 81°F with the AC not functioning, stains on the chair, and a questionable stain in the closet that appeared to be wine—or at least I hope it was.
To the hotel’s credit, the staff responded immediately. We were moved without hassle, maintenance replaced the fresh-air filter, and housekeeping attended to the new room. Everyone we dealt with genuinely tried to help, and they deserve credit for that.
Unfortunately, the property itself still falls short of what I expect from a 21c hotel. No mini fridge or in-room safe (a fridge can be requested, but it’s 2026—just put one in every room), no garbage bin in the bathroom, a coffee machine that wouldn’t get hot enough to make hot coffee, and an uncomfortable, worn mattress.
Individually, some of these are minor. Collectively, they make the property feel underinvested and increasingly dingy rather than intentionally eclectic or boutique.
Ultimately, there were enough issues that we decided to cut our stay short and leave earlier than planned. The staff handled our concerns well, but good service can only compensate for so much. This property needs meaningful reinvestment before I could recommend staying here again.
Reviewed on Aug 7, 2026
