4.4/5 Excellent! (516 reviews)
The hotel was clean and nice. The staff was very friendly and helpful. Before I checked out, I noticed a charge on my credit card from the hotel. I went to the front desk and it was a charge for the restaurant that was charged to my room. I never ate there. Some miscreant decided to charge a meal to my room rather than doing the right thing and paying for their own. The staff deducted the charge right away, but I was bothered that somebody could do such a thing with such ease. How can there be a process with no verification? I hope the process changes before others fall victim and miss the charges to their card. The staff was apologetic and unfortunately they lost money. That is the first time that something like that ever happened to me. I still gave them good ratings. I just want others to beware. Unfortunately, not everyone is honest. I would change the process if it were my hotel.
Reviewed on Oct 19, 2021