Morocco Adventure Vacations

OK

The staff was amazing! Everyone was very attentive, friendly, and made sure we had everything we needed for a good time. 10/10 recommend coming here!

We all loved it! Great selection of slides, pools. It says they have 4 restaurants but really it was one restaurant that had buffet style breakfast, lunch and dinner, one restaurant that opens from 3 pm to 5 pm for crepes and hamburgers and one cafe with pastries and sandwiches. In general the slides could use some repainting. Staff can do better with cleaning up the common area around the main pool/main cafe since that’s where most guests hang out. Our room was big enough for 5 people. But honestly we were overall very pleased with the resort.

Great Stay

The room was cleam. The staff was courteous for the most part but they seemed reserve preferential treatment for certain groups of people. I did not feel I was treated as equally as other guests. I felt I had to make certain requests and sometimes several times to get services that I observed others gettingg without making requests. The staff needs additonal training on bias and unintended prejudice (assuming it was unintended)

OK

The staff was amazing! Everyone was very attentive, friendly, and made sure we had everything we needed for a good time. 10/10 recommend coming here!

We all loved it! Great selection of slides, pools. It says they have 4 restaurants but really it was one restaurant that had buffet style breakfast, lunch and dinner, one restaurant that opens from 3 pm to 5 pm for crepes and hamburgers and one cafe with pastries and sandwiches. In general the slides could use some repainting. Staff can do better with cleaning up the common area around the main pool/main cafe since that’s where most guests hang out. Our room was big enough for 5 people. But honestly we were overall very pleased with the resort.

Terrible service, especially from the hotel restaurant and reception staff. For two days, our room key card did not work. We had to go to reception 5–6 times a day, and every single time we had to wait for a member of staff to come and open our room for us. The staff were extremely rude and unhelpful. Instead of actually resolving the problem, they kept giving us new key cards, which failed every single time. The room was also not clean. I am attaching photos of a cockroach that was walking across the floor of our room. We also asked to speak to a manager. We were told to wait, but after more than an hour, nobody came to speak to us. This is absolutely unacceptable for a hotel of this standard. The level of customer service was extremely disappointing and, in my opinion, completely unacceptable. I definitely do not recommend this hotel. The way guests were treated was simply appalling.

Great Stay

Had a wonderful time. Staff was very helpful and friendly. Will return again.