百慕大浪漫假期

Clean, quiet, beautiful swimming pool, enthusiastic front desk and doorman, I like it here and will come back.

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.

very nice will go back again

Liked each room had a nice terrace. Didn't like the layout of the outdoor pool. Dinner in Sunken Harbor was so-so for $260 with no alcohol. Don't get the smoked wahoo on your bagel unless you like biting into a salt lick.

Pros: Excellent service. Fabulous ocean view. Great design. Cons: there were insects in room and terrace. Difficult to get a taxi from the Loren (it took us more than 30 minutes to get a taxi)

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.

Liked each room had a nice terrace. Didn't like the layout of the outdoor pool. Dinner in Sunken Harbor was so-so for $260 with no alcohol. Don't get the smoked wahoo on your bagel unless you like biting into a salt lick.

The Reception team, Ashley & Tina, the Dynamic Duo were amazing! Big smile, friendly and helpful!

前台服务员很友善，风景很美，海滩很安静，和邻居们一起在阳台看着大海，晒太阳

Liked each room had a nice terrace. Didn't like the layout of the outdoor pool. Dinner in Sunken Harbor was so-so for $260 with no alcohol. Don't get the smoked wahoo on your bagel unless you like biting into a salt lick.